How it Works
TO
ORDER A PRODUCT:
Just click the "Design My Own" button
next to the product you are keen on (or on any of the product
images) and start the order process.
You
will need to:
What
you will get from us:
- We
will send you an email with a link to a web page where you can
preview your product before deciding whether to buy it or not.
TO ORDER CUSTOM FABRIC:
Click here.
You
can choose to order just a sample, a length of standard
width cotton or a specific panel
of fabric a particular size.
COLOUR MATCHING
If colour matching is a priority we recommend using our sampling
service ahead of prototyping in order to test your
colour palette safely and more economically.
DELIVERY
Will take 10 days to a fortnight after receipt of payment. There
can be delays and we will inform you when they happen.
PRICES:
All the prices listed
on the site include VAT at 20%. In the case of some products there
can be savings on re-ordering. If you would like more information
on these, email us at thefabricpress [ at ] rosablue [ dot ] com
or use this contact
form
Our prices are based on the receipt of printer-ready
artwork. If image files do not appear to be so, we
will ask customers to review their orders accordingly. You might
be asked to commit to purchase in advance or offered order studio
support time at £40/hour.
 What
We Do
Each order involves
on average 3-5 emails. We will also preview and prep your artwork,
print it, steam the cotton, launder it, iron it and sew it before
packaging your goods for shipping.
|
THE
SMALL PRINT:
You commission fabric to be printed at your own risk, so please
read our terms of service
carefully. We are a small workshop and we cannot afford (either
financially or emotionally) to absorb the cost of reprints or disputes
with customers. So please be clear that there are certain risks
in placing an order that are unavoidable.
POSTAGE:
We charge £4.50 for postage per delivery, unless the
order weighs in excess of that limit. Pricing is based on Royal
Mail's rates for 1st Class, Signed For delivery.
PREVIEWS:
Once we have received your file, we offer you a sample preview online.
With a repeat pattern this gives you a chance to determine how you
wish to scale the repeat. At this point you can still decide whether
to order just a sample (for £20.00) or a length of fabric
(sheeting, sateen, panama or canvas-weight). Note that if you have
not previously sampled your artwork you cannot quality for even
a partial refund or reprint.
We
provide one free preview only. A second manual preview will be incur
a 20% surchage. If you want to avoid this, please provide final,
printer-ready art the first time. On each product page is information
relative to the size of the artwork required (eg: Journal: 26cm
x 55cm).
FABRIC CARE:
We only print on 100% cotton and it is fully machine
washable (30-40degrees C). We have noticed that the rate at which
this occurs will differ depending on the nature of the pattern with
darker colours showing the wear sooner.
...
AND FINALLY ... PLEASE DON'T RUSH!
The physical process of fabric printing cannot be speeded
up. Sometimes reprints are inevitable and we cannot give firm delivery
guarantees.
|
