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UPDATED:
June, 2011
The
Fine Print
Our Terms and Conditions
Please read these carefully before you complete your
purchase. Printing digitally on fabric is magical but still quite
expensive. The technology can be unpredictable and on occasion it
will disappoint ... and that's all there is to it. We make every
effort to offer a good service but you should be aware of this at
the outset and our terms of service before you commission any work.
Our
prices are set to encourage experimentation but this means there
is no real margin to cover the cost of reprints. That is why our
terms make it clear that irrespective of the results,
our basic effort and costs should be made safe. It pays for email
support and to prep and preview your artwork, print it, steam the
cotton, launder it, iron it and sew it before packaging it &
shipping.
We
want you to be clear on this up front. And if you are concerned
it may be better you do not place the order. -- Rosablue
* FREE PREVIEWS: As
a small workshop we can only offer one set of free previews to any
new customer. Additional requests result in a 10% surcharge to the
cost of any item ordered.
* NO PHONE SUPPORT:
I suffer from tinnitus which makes it hard for me to converse comfortably
on the telephone. So I would rather you used email to contact the
workshop.
* NON-DELIVERY: In the case a delivery has gone astray, the customer
must advise us of the problem within 6 weeks of the date of payment
or the item will no longer be subject to a full refund. In such
a case only the production cost of the items will be refunded. |
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Refunds & Returns
| Safety | Content
| Blocked Service | Complaints
Your
Risk
Customers
commission fabric printing at their own risk. We do not ask you
to commit to purchase until you have seen your preview. However,
once you have accepted a preview, you commit to paying the costs
of production and postage for the item/s and this is equal to
60% of the purchase price. This is non-negotiable,
The fuller amount is not refundable, nor will a reprint be obilgatory
except in the following circumstances:
There
are no exceptions to these conditions so please do not
accept a preview and proceed to payment if you have any queries
about the image treatment. Once a customer signs off a preview
The Fabric Press/Rosablue is under no obligation to recall the
item.
If you choose
not complete the feedback form provided, as requested by us, it
will be assumed that you are familiar with these terms.
In the case of a length of fabric, please be clear that there
are certain risks in placing an order that are unavoidable. One
of these are natural flaws in the cotton itself or loss of shade
density due to uneven reactivity to the dye. In the case of a
such a flaw, we may offer the fabric at a reduced price or we
may offer to try a second reprint. Should the second print also
be deemed to contain flaws we may choose not reprint again.
Cotton shrinks when it is washed. We will not
refund if you have not allowed for this in your artwork and we
will indicate the price differential in our quotation when we
suspect you have not done so.
Cost
of returns
If you want an item replaced or returned, we will ask you to
return the original to us before we make a decision. If a customer
decides not to return the item unused, we will assume he or
she is satisfied with it and no refund can be considered. The
customer will need to inform Rosablue right away that he or
she intends to return the item. And when an item is returned
the customer will bear the cost of postage and this will only
be refunded if Rosablue acknowledges the validity of the complaint.
Special Delivery*:
Our prices refere to 1st Class Registered postage and items
must be signed for at the delivery address. Undelivered items
sent this way are not trackable for three weeks and customers
will be charged £5.00 if we must resend. If you need overnight
tracking, please ask for the additional 15% Special Delivery
surcharge above.
Registering
a complaint
If there is a problem, use the HELP
DESK to your complaint to us in writing
by email, and please include any detail relative to your order
and transaction when you do so. This assures that both the customer
and Rosablue share the same record of any ongoing discussion.
We will respond promptly. We have no intention of disputing
your position if you explain to us how our service has not matched
the terms of our offer. But please avoid contacting us by telephone
if you have not already notified us of the incident by email
and have received our reply.
* If an agreement to consider a refund has been reached the
goods must be returned immediately. If we have not received
the goods unused within a week no review will be considered.
Returns
can be resold
Any fabric returned to us as "worthless"
without concern for our decision will be recycled or sold on,
to recoup the costs of production.
 BLOCKED
SERVICE
Rosablue reserves the right to refuse and block emails
from users who abuse the preview service or infringe the
conditions stated above. Customers who ask for a free preview
are asked to feedback. Failure to do so is likely to result
in that email address being blocked from the service. Alternatively,
future previews will only be supplied on receipt of advance
payment for the order.
Also If a customer has been disappointed by one of our products
Rosablue may choose not to continue to trade with that individual
or company, in order to avoid further disappointment.
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Some
Advice
Preparing your artwork: We
publish guidelines on the site here
to help customers prepare their artwork appropriately and urge
customers to review them prior to sumbitting their orders. If
you do not pay attention to these -- for example but submitting
artwork which is not at "actual size" -- please do
not expect a query you place after purchase to be reviewed.
Preview 1: sign off
Consider this process carefully. In all cases where the image
is submitted digitally the quality of the image is the sole
responsibility of the customer. When you accept a product preview
you are in fact accepting the costs of production for that item,
regardless of whether you like it or not when you receive it.
NB:
Please note that if you sign off a preview you have effectively
committed to purchase and you cannot cancel the order thereafter.
Preview 2: colour matching
We usually deliver a close match to the colours of your screen
preview, but we do not guarantee a match. Sometimes the dyes
can behave unpredictably, particularly in the case of some browns
and blue/violet. So we can only guarantee the best reproduction
our equipment is capable of. If
you are concerned about colour please order a sampler swatch
and test your palette before proceeding with a more costly order.
Unless you have done so, colour reproduction is at your own
risk.
Preview
3: using tints & duotones
And this is even more important if you ask for a Duotone tint
(sepia, blue, etc). You must know that every digital file will
react differently to this treatment. As a result we cannot guarantee
that the final product will be a perfect match to the colour
sample viewed in the preview page. If you do not wish to take
this risk, please ask for a full-colour or black-and-white treatment.
Preview 3: pre-edited images
Digital files may contain colour information that are not easy
to see on screen prior to printing. This is more likely to occur
with images that have been pre-edited using photo editing software.
In these cases we cannot extend our customary quality guarantees
and we will warn you of this when we offer you a preview.
Preview 4: online
product descriptions
Rosablue makes every effort to deliver items precisely as described
on their website and as they would be displayed in their shop.
If you have any query about the description of the items and
the fabrics used, be it the particular value of a colour used
in our backing fabrics, our linings, or the mock leather used
in the bags, make sure these are answered prior to purchase.
Printing
on Cotton
The expectations and judgements of customers are so individual
and differ so greatly that Rosablue cannot advise a customer
on the likely effectiveness of an image, except to stress that
the quality of an image cannot be improved by the process of
reproduction onto cotton fabric.
In some cases, Rosablue may warn customers that certain images
may yield disappointing results. In all such cases, no refund
will be considered after delivery.
Because
with sales on the Internet the physical items cannot be sampled,
we accept that on occasion a customer can be disappointed with
an item they receive. But if we believe our service has not
failed we will always retain our cost of production.
Using
Customer Prints
If the customer submitted a print and Rosablue was solely responsible
for the scanning and image preparation, a partial refund or
a reprint will be considered if the original article is returned
unused.
BACK
Safety
Rosablue items are not indended as toys and should not be given
to children as such. Customers are responsible for ensuring
that children are not given such items to play with or left
with them unattended.
BACK
Content
Restrictions
You
agree not to use the ROSABLUE website or service:
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A.
To upload, order for print, or otherwise transmit or communicate
any material for any unlawful purpose or that is obscene,
offensive, blasphemous, pornographic, sexually suggestive,
deceptive, threatening, menacing, abusive, harmful, an invasion
of privacy, supportive of unlawful action, defamatory, libelous,
vulgar, violent, or otherwise objectionable;
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B.
To upload, order for print, or otherwise transmit or communicate
any material that depicts celebrities or celebrity likenesses,
regional, national or international leaders or politicians,
current or former world leaders, convicted criminals, newsworthy,
notorious or infamous images and individuals, or any material
that is vintage in appearance or depicts images from an
older era;
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C.
To upload, order for print, or otherwise transmit or communicate
any material that you do not have a right to transmit or
communicate under any contractual or fiduciary relationship
or which infringes any copyright, trademark, patent or other
intellectual property right or any moral right of any party;
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E.
To
upload or otherwise transmit any material which is likely
to cause harm to the ROSABLUE service or anyone else's computer
systems, including but not limited to that which contains
any virus, code, worm, data or other files or programs designed
to damage or allow unauthorized access to the ROSABLUE service
or which may cause any defect, error, malfunction or corruption
to the service.
You agree
that if ROSABLUE in its sole discretion, determines that any
material you upload may not meet these content requirements,
ROSABLUE may reject your order without explanation. ROSABLUE
reserves the right to charge a processing fee of £5.00
for each image, graphic or photograph that you submit as an
order in the ROSABLUE service which violates our content restrictions.
In addition,
in the event you violate these Content Restrictions and you
intentionally publicize such violation, you acknowledge that
ROSABLUE will suffer substantial damage to its reputation
and goodwill and that you can be liable for causing such substantial
damage.
BACK
FINALLY: If you are paying with PayPal make
sure your addressing information is up to date -- if not,
use another payment service -- or we may not ship to the correct
address and retrieval will be your responsibility.
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Rosablue -
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